Frequently Asked Questions
FAQ - Nexsonia.Store
We’re here to make your shopping experience as smooth and stress-free as possible. If you have questions, you’re in the right place. Below you’ll find answers to the most common questions we receive. And if you don’t find what you need, feel free to reach out; we’re always happy to help.
About Nexsonia
Who is Nexsonia?
Nexsonia is your trusted online store for high-quality, carefully selected products, and all at great prices. Shopping should feel good, from the moment you visit our site to the day your order arrives at your door.
Shipping & Delivery
How long does shipping take?
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USA orders: 7–14 business days
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Worldwide orders: 14–31 business days
We aim to process and ship your order as quickly as possible.
Do you offer international shipping?
Yes! We proudly ship worldwide. Delivery times vary based on location.
How can I track my order?
Once your order ships, we’ll send you a tracking number by email. You can track your package anytime on our Track Your Order page.
My order hasn’t arrived. What should I do?
If your order hasn't arrived within the estimated timeframe, please check your tracking number for updates. Still need help? Contact our support team at support@nexsonia.com.
Returns & Refunds
What is your return policy?
We accept returns within 30 days after delivery. Items must be unused and in their original packaging.
How do I start a return?
Just email us at support@nexsonia.com with your order number and reason for return. We'll guide you through the process.
Do you offer refunds?
Yes, once we receive and inspect your returned item, we’ll issue a refund to your original payment method. Please allow a few business days for the refund to appear.
Orders & Payments
What payment methods do you accept?
We accept all major credit and debit cards, as well as secure checkout options like PayPal.
Can I change or cancel my order after placing it?
If your order hasn’t been shipped yet, we may be able to help. Please contact us as soon as possible at support@nexsonia.com.
Product Questions
Are your products high quality?
Absolutely. Every item we sell is handpicked for quality, usefulness, and style. If we wouldn’t use it ourselves, we won’t sell it.
Do your products come with a warranty?
Some items may come with a manufacturer's warranty. If you have questions about a specific product, feel free to reach out.
Customer Support
How can I contact you?
We’re always happy to help! Email us at enquiries@nexsonia.com or support@nexsonia.com, and we’ll get back to you as soon as possible.
When is your support team available?
Our customer service team typically responds within 24 hours, Monday through Friday.
Final Word
At Nexsonia, you're more than just an order number. You're part of a growing community that values quality, trust, and great service. We’re here to help, every step of the way.
Thank you for choosing Nexsonia ... where shopping feels good.
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.